Follow these steps in order to resolve the dongle matching issue. Step 1: Disable Windows Driver Signature Enforcement
Disable real-time protection for 10 minutes while installing drivers and emulators.
"The hardware information does not match with your dongle, please contact Autodata Limited or your supplier."
This error is a classic headache for technicians and DIYers using legacy repacks of this essential diagnostic software. It essentially means the software's security layer—the Sentinel Dongle Emulator
Right-click GetUid-x64.exe (for 64-bit systems) or GetUid-x86.exe (for 32-bit) and select . Follow these steps in order to resolve the
Go to and check if a file named nodongle.sys , sentinel.sys , or an Autodata .dll was blocked. Restore the file and select Allow on device .
Many users fail because they use a generic UID or one from a previous installation.
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Before proceeding, temporarily disable your antivirus software (including Windows Defender) and ensure you are logged into Windows as an . Step 1: Re-Register the Virtual Dongle Emulator Many users fail because they use a generic
Right-click the and choose Properties . Open the Compatibility tab.
If you work in automotive repair, is a highly valuable offline database for wiring diagrams, service schedules, and diagnostics data. However, installing modified or "repack" editions often triggers a frustrating licensing roadblock: "The hardware information does not match with your dongle."
This requires disabling Windows Driver Signature Enforcement.
If the underlying driver that communicates with the emulator isn't running properly, the software can't "see" the license. Incorrect Regional Settings: why it occurs
. Because repack versions use emulators to mimic physical Sentinel USB dongles, the license must be specifically generated for your machine's hardware profile. Why the Error Happens Hardware Changes:
If it is missing or has a yellow exclamation mark, run the Install_x64.exe (or x86 ) script from your installation package as to reinstall the virtual dongle driver.
: Core operating system updates changing hardware IDs or blocking unsigned drivers.
Use this new UID in your license generator (keygen) to create a fresh Double-click the new
: The license registry file was generated for a different computer. Step-by-Step Solutions to Fix the Error
This article provides an in-depth look at what this error means, why it occurs, and how users attempting to use a repack attempt to resolve it. We will also discuss the risks and legal alternatives.