Genetec Config Tool Default Password Jun 2026

Access sensitive logs or employee data stored within the Directory. How to Properly Secure Your Config Tool

For (Synergis, Aperio, VIP, etc.) that work with Config Tool, the factory default credentials are:

Expand the user group and click on the Admin user profile. Navigate to the Properties tab. In the Password settings area, click Change Password . Provide a strong password and click OK , then click Apply . Enforcing a Global Password Policy

If you are locked out of the Server Admin , you can reset it by manually editing the GenetecServer.gconfig file. In this file, you must find the or element and set it to a new value while setting encrypted="false" . genetec config tool default password

Because the Config Tool works outside the fully configured Security Center environment, it needs its own independent login. That login is where the “default password” comes into play.

A: There is no standard "password reset" feature. If the password is lost, the primary method is to restore the server's database from a known good backup. As a last resort, a complete system reinstallation may be necessary. For integration with third-party cameras, you may need to perform a factory reset on the camera itself (often by pressing a physical reset button), which will revert it to its own default credentials. You can then re-add it to the Config Tool.

| Component / Device | Default Username | Default Password | Notes / Context | | :--- | :--- | :--- | :--- | | | Admin | Blank (No password) | This is the well-documented default for the initial setup wizard, which immediately prompts you to set a new password. | | Axis Powered by Genetec Device | root | Blank (No password) | Applies to a controller after a factory reset or on first-time login. | | Axis A1001 Controller (for Synergis) | root | pass | These are the specific defaults for integrating this access controller. | | Synergis Cloud Link Appliance | admin | Found on unit label (PWD) | This unique password is printed on the physical label of each device. First-time login requires changing it. | | ONVIF Devices (e.g., Zenitel) | admin | alphaadmin | This is a default combination for many third-party ONVIF-compliant devices. | | Genetec SV-32 Appliance (Windows User) | Admin | admin | The default Windows user credentials on this hardware appliance. | | Genetec SV-32 Appliance (Limited Access) | Operator | operator | A secondary, limited-access Windows user account on the same appliance. | Access sensitive logs or employee data stored within

Are you working with a specific or a standard software installation ?

A: There isn't one single default password. The most common scenario is a username of Admin with a blank password on a first-time setup. In a cloud environment, the password is sent via email and must be changed upon first login.

If you are logging into a standard software installation for the first time, use these credentials: Empty / No password Streamvault Appliance Defaults If you are using a Genetec Streamvault In the Password settings area, click Change Password

These risks underscore the necessity of moving beyond default credentials.

Genetec takes a different approach to security (which is ironic, considering they sell security software). Unlike other platforms, the Genetec Config Tool does not ship with a hardcoded default password.