Are you connecting via a or a USB hub/extension ?
Connect your printer to the computer using a working USB cable. Turn on the printer. Click the and open Settings (gear icon). Navigate to Update & Security > Windows Update . Click Check for updates .
Troubleshooting tips
Includes the print driver, scan driver, and HP utility software.
Choose .
Right-click the downloaded driver installer file and select . Navigate to the Compatibility tab.
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: Double-click the downloaded file (it usually ends in .exe ) to start the setup.
This guide will show you how to find, download, and install the correct driver easily. Why You Need the 64-bit Driver Are you connecting via a or a USB hub/extension