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For newer headsets, HyperX often manages updates through the HyperX NGENUITY software
Do not disconnect the headset while the progress bar is moving. Once finished, a "Firmware updated successfully" message will appear.
was released to fix USB 3.0 and USB-C compatibility issues on newer motherboards (e.g., Intel 300-series chipsets and later). If you bought your Cloud II after 2018, this revision is likely already installed, but older units benefit greatly from it.
No presets are stored; the update only improves the digital signal processing. hyperx cloud ii firmware updater rev 0010 .exe file
If the updater hangs midway, leave it for at least three minutes. If it completely fails to respond, close the application via Task Manager, restart your PC, and attempt the update using a different USB port.
Addresses rare instances where audio would completely cut out during intense gameplay or high CPU utilization on PCs. Before You Begin: Pre-Requisites for Updating
Allow the application to run if Windows asks for administrative permission. For newer headsets, HyperX often manages updates through
No, the updater is a Windows executable (.exe) and will not run natively on macOS. Users with Macs would need a PC or a Windows installation via Boot Camp to perform the update.
This article provides a comprehensive guide on how to download, run, and troubleshoot the firmware update process to get your headset back to optimal performance. What is the Cloud II Rev 0010 Update?
If the update fails mid-way, simply unplug the headset and restart the updater again. Check Headset Model: This specific 0010 updater is designed for the Wired Cloud II Go to product viewer dialog for this item. . If you have the Cloud II Wireless Go to product viewer dialog for this item. , you must use the NGENUITY software for updates. If you bought your Cloud II after 2018,
Let’s break down the filename piece by piece:
Once the window displays a "Successful" message, click or "Close." Unplug the USB control box from your PC, wait 10 seconds, plug your 3.5mm headset jack back into the control box, and reconnect the USB to your computer or console. Troubleshooting Common Update Failures
Try re-running the updater. If that fails, the dongle may be bricked. Contact HyperX support—they sometimes provide a recovery tool or replace the dongle under warranty.
Once the process finishes, you will see a message stating, "Firmware updated successfully. Please, power cycle HyperX Cloud II Audio FW device" .
