Kerio Control Web Filter Is Not Activated Categorization Is Disabled Hot //top\\ Today
If tests fail:
(if option exists in your version) Go to Configuration → Web Filter → Update → Clear Cache or Reset Database .
Execute the following command to disable the reliability check: ./tinydbclient "update SiteFilter set DetectReliability=0" . Restart the service: /etc/boxinit.d/60winroute restart . 3. Resolve Invalid Authorization
The Kerio Control web filter is a crucial component of the Kerio Control software, which provides comprehensive internet security and content filtering for organizations. However, in this case, the web filter is not activated, and categorization is disabled, which can lead to security vulnerabilities and reduced productivity. If tests fail: (if option exists in your
The integrated web filter depends on dynamic validation tokens pushed from Kerio's infrastructure to its internal server configuration. These authorization tokens expire precisely every . If your firewall cannot reach the centralized update server ( v4.url.zvelo.com ) when a token refresh is due, it triggers an Invalid authorization or Invalid token error in the system logs. 3. Invalid or Expired Product Licensing
Kerio Control automatically disables the Web Filter if it fails to receive a response to DNS check queries 10 times in a row within one minute. To force activation and reset these timers, you can use the SSH console : Access your Kerio Control via SSH . Navigate to the directory: cd /opt/kerio/winroute
Restart the winroute service: /etc/boxinit.d/60winroute restart . The integrated web filter depends on dynamic validation
Via Admin Interface:
If categorization is still disabled and users need immediate protection:
Navigate to > Applications and Web Categories . Ensure Enable Kerio Control Web Filter is checked. Once you complete these steps
Once you complete these steps, verify that your protection features are fully functional:
When you see the message "Kerio Control Web Filter is not activated; categorization is disabled," your firewall effectively loses its ability to sort traffic by content. Instead of blocking "Social Media" or "Gambling," it can only see raw URLs and IP addresses. This usually happens due to licensing issues, connectivity blockers, or expired certificates. Check Your License Status
Test internet connectivity directly from the Kerio Control console using the ping tool. 3. Manually Clear and Re-download the Web Filter Database
