| Test Case | Expected Result | Actual Result | Pass/Fail | | :--- | :--- | :--- | :--- | | Device Plug & Play detection | OS recognizes device within 3 seconds | Recognized instantly | Pass | | Image capture quality | No dark spots, ridges clearly visible | Quality score: 48-52 | Pass | | Template extraction | Minutiae count > 30 points | Average 42 points | Pass | | Communication stability | No disconnects over 1 hour | Stable | Pass | | Liveness detection (if applicable) | Rejects silicon/paper spoof | Successfully rejected test spoof | Pass |
If your SecuGen device is not detected, first verify that it is properly connected to a USB port. If connected through a USB hub, test a direct connection to eliminate hub-related issues. Use the SecuGen device diagnostic tool (sgdxr.exe) to test device initialization. After reconnecting the device, click the Refresh button to rescan for available devices.
Install SecuGen Remote Device Server (RDS). This service registers the device on the client machine and tunnels the biometric data via TCP/IP, bypassing USB redirection altogether. secugen device registration
Follow these steps to register your SecuGen device (such as the popular Hamster Pro 20, Hamster IV, or Hamster Pro 10) on a Windows environment. Step 1: Download Official Drivers Never use third-party websites to download drivers. Visit the official SecuGen downloads page.
Developers can try the WebAPI functionality at the secure demo sites https://webapi.secugen.com (standard) and https://webapi-1-n.secugen.com (1:N matching). | Test Case | Expected Result | Actual
Restart your computer to ensure all background registry paths update successfully. Step 3: Connect the Device
To ensure reliable and secure biometric authentication, follow these best practices: After reconnecting the device, click the Refresh button
If you purchased your device outside of India, the standard online form may not work. Instead:
Upon reboot, the RD Service will automatically detect the connected SecuGen device and register its unique serial number with the central management server. A pop-up notification stating or "Device Ready to Use" should appear. 3. Testing Your SecuGen Device Registration
Temporarily disable strict firewall or antivirus software that might block outbound HTTPS requests.